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Frequently Asked Questions

Find answers to all your queries about our service.

  • Payments

    For logged in users:

    - Click on Make Payment on the landing page of the website

    - Click on Single Payment

    - Select Payment Option

    - The system will redirect you to the selected payment channel portal

    - Input card details and process payment


    For users that are not logged in:

    - Click on Make Payment

    - Click on Pay bill or Buy token

    - Input Account/Meter number

    - Select Payment Option

    - The system will redirect you to the selected payment channel portal

    - Input card details and process payment

  • I get an error after payment

    Report a complaint on the site